Shipping policy

Shipping Policy

Thank you for shopping with us. Each piece is carefully made to order, so please review the information below before placing your order.

Processing Time

 All items are made to order. Production typically takes approximately 5 weeks  from the date of purchase. Please note that this timeframe may vary slightly depending on the complexity of the work and current order volume.

Shipping Time

Once your order is completed, it will be shipped from Japan. Estimated shipping times vary by destination, but generally range from 7 to 21 business days. Please note that delivery times are estimates and may be affected by customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of the package. Customs, Duties, and Taxes International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Lost or Damaged Packages

All orders are shipped using a service that includes compensation for loss or damage up to the actual purchase value. In the event of loss or damage, please contact us within 7 days of delivery with relevant information, and we will assist you with the claim process in accordance with the carrier’s compensation policy.　　　

Address Accuracy

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you have any questions regarding shipping, feel free to contact us before placing your order.